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Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.
Thank you time and again, dear Rosemary ! Fantastic ! I will think of you when I read it. M.A-A. Belgium
Just a brief note to thank you for sending the book: I am just delighted to have tracked it down – it is one of the first books I can remember and I lost my original copy. It has brought back many memories seeing it again. I am really pleased to have found your services (via Google) and hope one day I might drop into the shop as I don’t live too far away. Many thanks once again for such superb and helpful service. J.T. UK
I want you to know that my book has arrived safely. I am very pleased with your honest, efficient service and helpful, friendly communication.... My wife and I also appreciated your color brochure. What a charming location you have for your business setting. Also it is plain to see that the staff are all very happy, aimable people... I do hope that some day we might be able to drop in to your delightful book store, even though my wife fears that she may never be able to make me leave. My sincere thanks to you. D.K-M. Canada
Just a note to say thank you. My daughter bought a book ... for my recent birthday (after strong hints!). I was VERY impressed by the superb (unread, very clean, like new) condition, extra plastic covering and delivery service. Next time I am in your area I will pop in for a browse. Many many thanks - and keep up the good work. E.D. Wales
Thank you for your quick service we received the book on Thursday and are very happy with it. Thanks also for your fliers I noticed the dog and thought you had stolen my Mac! But Mac was at my feet! Mac is a collie!Kelpie cross and they are so alike it is uncannie, the same markings on the same feet, the chest and the same love of playing. Almost enjoyed the dog pic as much as the book. Thanks hope to do buisness again. G.S. UK
Many thanks for the lovely book which arrived safely yesterday. I appreciate you ringing me up and explaining the condition of the dust jacket and see what you mean -- but I am very happy with the book, thank you. Thank you for your kind attention and friendly and excellent service. R.G. UK
My book arrived today. It certainly felt odd opening a package and seeing my mother's "old" book delivered! The quality is just as you said, and your service is exemplary. Thank you again so much. J.M., Canada
As requested - please note that my order was received today in good order, and I thank you for the extra plastic covering. I can see why your company was awarded the Small Business Award. (If I did not know better, I would have sworn that Concorde had come out of retirement! Talk about fast delivery!!). V.F. USA
Many thanks for my surprise present, it will be most useful. Thank you also for your excellent service and all the interesting books I have had and will continue to buy from you. L.S. Canada
THANKYOU VERY MUCH FOR THE ORDER YOU SENT ME.. IT ARRIVED TODAY, SO IT ONLY TOOK SIX DAYS TO GET TO AUSTRALIA. TAKE A BOW MAIL MAN. THE BOOKS WHERE IN EVEN BETTER CONDITION THAN I COULD HAVE HOPED FOR. THANKYOU FOR YOUR SERVICE, YOU GET TWO THUMBS UP FROM ME AND WILL BE SEEING MORE OF ME IN THE FUTURE. THANKS AGAIN G.C. Australia
I'm pleased to say that my book arrived safely this morning, I can see why you've won an award for customer service!! L.B. UK
what a lovely newsletter - I really enjoyed browsing through and looking at all the illustrations - many thanks to whoever put this nice gift toegther and also to those who sent it out. C.O. Canada
Many thanks for your email and your very reasonable explanation. In future I will take more care over reading the description and I certainly won't be claiming the refund you have offered, but I very much appreciate the gesture. I am, of course, happy with the excellent condition of the book. P.R. UK
Thank you for your fast service and accurate description of books. When ordering book in the future I will choose 'Stella Books' over other dealers. R.I. USA
Thank you for the newsletter! I also wanted to thank you for the wonderful books and the exceptional service in the past year. We love your store and look forward to purchasing more books. M.A. USA
Just letting you know that the book arrived today thank you for a very fast delivery,i am over the moon with it. A.J. UK
My order arrived yesterday and the book's condition was exactly like described. Thank you for professional and expedient service! T.K. Finland
recieved your book today, thank you very much. I was shocked how fast your service is, I shall be recomending you to many many people... Thanks again, hope you have all the success you seem to deserve. M.C. UK
Received this morning, thanks. Perfect packing, great service. One more satisfied customer. W.D.P. Belgium
Thank you very much for your quick and helpful response. I will definately recommend using your services to others. B.S. UK