BENCHMARKING IN CONSTRUCTION
Written by Steven McCabe
Published by Blackwell Science
in 2001
ISBN: 0632055642
- Categorised in:
- INDUSTRY
- BUILDING CONSTRUCTION
BENCHMARKING IN CONSTRUCTION
Written by Steven McCabe.
Stock no. 2126529
1st.
2001.
Softcover.
Very good condition.
The first post-Egan book to look at benchmarking and KPIs in the construction industy. Card wraps. 290 pages ISBN: 0632055642. Cover corners are creased. Ink inscriptions to title page. Page corner tips are slightly curled.
Front cover
Contents
- Introduction
- Getting to Grips with the Concepts
- What is TQM and its importance to Benchmarking?
- Facilitating a Change in Organisational Culture
- The Use of Critical Success Factors, Processes and Systems in Benchmarking
- Benchmarking Customer Satisfaction
- How to Become World Class - the Importance of Models for Achieving Excellence
- Moving from Theory to Practice
- References
- Notes
- Index